Get a refund, repair or replacement

Please note: You can't use this tool to complain about faulty digital content.

Your email address*

Your first name*

Last name*

Name of the company you bought the item from*

Please provide the name of the faulty item*

How much did you pay for the item?*

On what date did you take ownership of the item? (dd-mm-yyyy)*

Which option best describes the problem with the item?*

Not of satisfactory quality e.g. faulty or damaged
Not fit for purpose e.g. cannot be used for the purpose it was sold.
Not as described e.g doesn't match any description given to you at time of purchase.

To help your argument you can provide a more detailed description of the issue here:

What remedy would you like?*

I have owned the item for less than 30 days, I would like a full refund
I'd like the faulty item to be repaired
I'd like the faulty item to be replaced
I would like a refund as a previous attempt at repair or replacement failed

Check the following before generating your letter:

1. After the first 30 days you must allow the retailer at least one attempt at repair or replacement before you're entitled to a refund.

2. If you have owned the item for more than six months, you should try to include evidence that the item was faulty at the time of purchase. For example, evidence of a manufacturing defect or a widely reported issue.

3. The retailer can make a deduction from your refund after the first six months (or after the initial 30 days in the case of motor vehicles), in this instance it's often best to ask for a repair or replacement.

Keep me informed about campaigns and other products and services from the Which? Group

* PLEASE FILL THE REQUIRED FIELDS